Stakeholder

Key Issue

Communication Channel and Frequency

2023 Engagement

Shareholders and Investors

• Operating and financial status
• Business performance
• Corporate governance
• Risk management

• Shareholders’ meeting/once every year
• Investors’ conference/once every quarter
• MOPS/every time
• Regular announcement of financial statements (annual report)/every quarter (year)
•  Stock agency/ every time
• Information disclosed online/every time
• Answer investors’ questions by phone or email/every time

• Held institutional investors’ conferences and roadshows 4 times
• Held shareholders’ meeting 1 time and board meetings 4 times

Employees

• Welfare policy
• Labor relations
• Labor rights
• Training
• Workplace health and safety

• Labor conferences/once a quarter
• Internal website/permanent
• Welfare Committee/permanent
• Employee feedback line and mailbox/every time
• Regular fire safety propaganda provided by the building management committee/every time
• Annual health checkup/once every two years

• Held labor-management meetings 4 times
• Discussed date and location of Family Day and the annual company trip, and promoted “Employee Leave and Travel Subsidy Program”
• Promoted “Employee Health Check Care Program”
• More than 100 pieces of information about employee benefits, environmental protection, and health information were announced through the internal portal and trainings.

In-license or Out-license Partners

• Operating and financial status
• Business performance
• Risk management
• Legal compliance

• E-mail/every time
• Visits, meetings, and teleconferences/once a quarter

• Held group  meetings regularly

Customers

• Product quality and safety
• Service quality
• Marketing communications
• Customer rights, interests, and data privacy

• Telephone or e-mail/every time
• Unscheduled patient meetings/every event
• Regular participation in medical associations/every time
• Academic seminars/every time
• Product information disclosed online/permanent

• 5 pancreatic cancer patient meetings
• Product introduction in medical centers and hospitals
• 2023 World Pancreatic Cancer Day activities

Drug Development Partners (Product Storage and Logistics Vendors)

• Sustainable procurement
• Communication policy

• Unscheduled visits and audits/twice every year
• Telephone or e-mail/every time

• Visits and audits 2 times
• Audited by e-mail

Supplier

• Product quality and safety
• Sustainable procurement
• Communication policy

• Unscheduled visits and audits/once a year
• Telephone or e-mail/every time
• Communicate with vendor via procurement staff/every time

• 3 GxP supplier capability assessments before cooperation
• Audited by e-mail
• Online meeting
• Online audit

Community and Charity Groups

• Charities and fundraising
• Community care
• Environmental management
• Legal compliance

• Contact the charities by the event organizer/every time
• Contact by welfare committee members/every time
• Industry-academic cooperation

• Visually impaired massages
• Continued to support “Do One Thing for Tamsui River” by promoting the history of Dadaocheng and water conservation
• Held training for GHG inventory
• Held events for ESG
• Held sessions with students in 3 universities to share industry experience

Government Agencies

• Legal compliance
• Labor relations
• Participation in public policy

• Competent authority meetings and participate in related seminars/every time

• Contacted the Industrial Development Administration by phone and e-mail
• Contacted DOIT by phone and e-mail

Media

• Business performance
• Operating and financial status
• Legal compliance

• Press release/every time
• Spokesperson system/permanent
• Information disclosed online/every time
• Public relations Department/permanent

• Material information and press releases were issued 28 times